Complete Personnel Services, Inc.

Customer Support: Daily and active communication with active and prospect customers via telephone and email correspondence

·         Proactively and directly assist customers with sales inquiries and directing customers to the appropriate contacts for further assistance when necessary.

·         Resolve customer concerns (i.e. service, invoicing, carrier issues etc.)

·         Assist with: Client presentations, customer tours through the showroom, and the demonstration of technical products

Sales Team Support:  Assist in the overall sales process at various stages

·         Prepare proposals for customers and prospects and review with sales team

·         Prepare and arrange telecom carrier bill analysis and contracts for prospects and existing customers.

·         Keep track of all sales leads in CRM system with follow up to sales reps

·         Review executed sales orders to assure all paperwork is complete and correctly submitted (i.e., carriers’ bills, leasing, etc.)

·         Correspond with prospects and existing customers regarding all service offerings

·         Responsible for client contact programs with the use of  typing letters, email blasts, web updates and direct calling programs

·         Responsible for various sales and marketing projects (i.e. mailings, customer demo events, etc.)

·         Run and prepare reports on sales activities

·         Responsible for acquiring manufacturer brochures, and printing materials

·         Various administrative duties

·         Attend meetings with Sales Consultant when needed

(Potential responsibility: Scheduling of sales appointments for both “hot” and standard leads)

Successful candidates MUST:

• Have 3 – 5 years of Administrative experience supporting a Sales Team. (Experience working for a small-sized  telecommunications/IT company is a PLUS!)
• Have advanced proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint), as well as have the ability to easily learn Tele-Data Solutions CRM software
• Have an outgoing, energetic, and personable demeanor
• Be customer-focused
• Be proactive, ambitious, and driven
• Be able to adapt and work well in a fast paced and small company atmosphere
• Have strong communication skills- verbal and written
• Be extremely organized and be able to multi-task and prioritize efficiently and appropriately
• Have a positive and  result-driven attitude